INTRODUCTION

My name is Tristan Ponte and I am a IT Professional & Computer Science Student. I just recently achieved my CompTIA A+ Certification and will soon acquire CompTIA Network+ and Security+ as well to complete the "CompTIA Trifecta". Combining 6+ years of customer service and business ownership with a deep technical foundation in IT related troubleshooting. I specialize in enterprise hardware/software, maintaining 99.9% system uptime, and providing top tier user support.

Experience

Business Owner - Local Page

Dec 25 - Present

Local Page

Albany, NY

Designed, built, and deployed custom responsive websites for political campaigns and local businesses, resulting in a 50% increase in client web traffic exposure through SEO optimization and technical maintenance. Conducted client meetings to establish project requirements, scope, and timeline, presenting design options using concise, non-technical explanations to ensure clear communication with clients.

Business Owner - Local Page

Dec 25 - Present

Local Page

Albany, NY

Designed, built, and deployed custom responsive websites for political campaigns and local businesses, resulting in a 50% increase in client web traffic exposure through SEO optimization and technical maintenance. Conducted client meetings to establish project requirements, scope, and timeline, presenting design options using concise, non-technical explanations to ensure clear communication with clients.

Business Owner - Valley Deli & Catering (Formally Good Bites)

Oct 23 - Dec 25

Good Bites NY INC

Hopewell Junction, NY

Managed financial and administrative operations, including profit margin analysis, employee payroll, scheduling, and weekly inventory management, while maintaining strong relationships with business partners and stakeholders. Designed, developed, and maintained company website and provided ongoing technical support for business applications, including system configuration, hardware integration, and troubleshooting to ensure operational uptime for all business transactions. Maintained 99.9% operational uptime by managing and troubleshooting local network infrastructure, POS hardware, and business critical software applications.

Business Owner - Valley Deli & Catering (Formally Good Bites)

Oct 23 - Dec 25

Good Bites NY INC

Hopewell Junction, NY

Managed financial and administrative operations, including profit margin analysis, employee payroll, scheduling, and weekly inventory management, while maintaining strong relationships with business partners and stakeholders. Designed, developed, and maintained company website and provided ongoing technical support for business applications, including system configuration, hardware integration, and troubleshooting to ensure operational uptime for all business transactions. Maintained 99.9% operational uptime by managing and troubleshooting local network infrastructure, POS hardware, and business critical software applications.

Manager & Server - Landmark Grill

Mar 17 - Oct 23

Tonino Foods Inc.

Lagrangeville, NY

Managed all staff operations including hiring, training, performance management, and scheduling of employees to deliver exceptional service. Worked effectively with employees at all levels of the organization, coordinating between kitchen and front of house teams to streamline workflows and enhance guest experience. Resolved customer complaints and implemented service improvements to boost satisfaction and loyalty, reinforcing a commitment to superior customer service.

Manager & Server - Landmark Grill

Mar 17 - Oct 23

Tonino Foods Inc.

Lagrangeville, NY

Managed all staff operations including hiring, training, performance management, and scheduling of employees to deliver exceptional service. Worked effectively with employees at all levels of the organization, coordinating between kitchen and front of house teams to streamline workflows and enhance guest experience. Resolved customer complaints and implemented service improvements to boost satisfaction and loyalty, reinforcing a commitment to superior customer service.

Education

Bachelor of Science in Computer Science

Jan 2025 - Dec 2026

Southern New Hampshire University

Manchester, NH

Concentration in Software Engineering

Master of Science in Computer Science

Jan 2025 - Dec 2026

Southern New Hampshire University

Manchester, NH

Concentration in Software Engineering

Associates in Computer Science (transferred)

Aug 2017 - May 2020

Dutchess Community College

Poughkeepsie, NY

Associates in Computer Science (transferred)

Aug 2017 - May 2020

Dutchess Community College

Poughkeepsie, NY

License & Certification

CompTIA A+

Issued February 2026

CompTIA A+

Issued February 2026

CompTIA Network+

Expected April 2026

CompTIA Network+

Expected April 2026

Professional References

James Williams

Sales Representative at Sysco

My representive I worked inconjunction with for years from Sysco Food Corporation that I placed all my stores weekly truck orders with when I owned my own restaurant Valley Deli & Catering.

James Williams

Sales Representative at Sysco

My representive I worked inconjunction with for years from Sysco Food Corporation that I placed all my stores weekly truck orders with when I owned my own restaurant Valley Deli & Catering.

Peter Marinaro

Owner of Landmark Grill, Valley Deli & Catering, & East Coast Card Collector

Worked under Peter's establishment Landmark Grill for 5+ years and then proceeded to partner alongside him to open my business Good Bites which later became Valley Deli & Catering.

Peter Marinaro

Owner of Landmark Grill, Valley Deli & Catering, & East Coast Card Collector

Worked under Peter's establishment Landmark Grill for 5+ years and then proceeded to partner alongside him to open my business Good Bites which later became Valley Deli & Catering.